Help

The place where you find answers to most frequently asked questions. If you expect answers to questions which are not there, contact us.
FREQUENTLY ASKED QUESTIONS
  • General information
  • Zakupy bez rejestracji
  • Dostawa
  • Terminy realizacji
  • Płatności
  • Transport
  • Salony stacjonarne
  • Karta podarunkowa
  • Zwroty i reklamacje
How can I contact the online Customer Service Department?

If you have any questions regarding the process of handling or performing orders, please contact our Customer Service Team at:

tel. no.: + 48 662 271 753

e-mail address: sklep@pakolorente.com

The Customer Service Department works from Monday to Friday, from 8 a.m. to 4 p.m.

Why don’t I get notifications about the status of my order?

If you give us an incorrect e-mail address, it is impossible for you to receive e-mails, including notifications about the status of your order.

What should I do if I receive a product different from the one that I have ordered?

If you receive a product that you did not order, you can return or exchange it—provided that it was not used. For this purpose, we recommend reading our return and exchange policy and contacting our Customer Service Department.

Can I opt out of receiving your newsletter?

Yes, receiving the newsletter is voluntary.

Are there special offers at the online store?

We often introduce special offers for your regular customers—to learn more, sign up for our newsletter and register at our online store.

Can prices at the online store differ from those at brick-and-mortar stores?

Yes, prices at brick-and-mortar stores may differ from those at our online store.

How long do I have to wait for a refund for returned goods?

We make refunds within 14 days of notification or receipt of the product.

How long will I have to wait for the ordered goods?

Depending on their availability at the headquarters, we usually post goods on the same day. If a given product is available only at one of our stores, it may take up to a few days.

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